NetVu aims to provide our valued customers with an excellent customer service experience.

In the event you feel that you are dissatisfied with your service please feel free to contact us and explain your experience.

To make a complaint

Please supply us with your name, preferred contact number and address details. Please state clearly why you want to make a complaint and explain the nature of your complaint.

We can be contacted by phone, post or email:

  • Call: 01928 706400
  • Write to: NetVu, No 1, Thellow Heath Park, Northwich Rd, Antrobus, Northwich CW9 6JB
  • Email: ko’brien@netvu.org.uk

Response and Resolution Times

We will respond to any complaint within 48 hours of receipt.  Our aim to resolve all complaints within 28 days.

Escalation

Should you feel that the resolution to the complaint is not satisfactory please ask for your complaint to be escalated to the Managing Director.

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